Is each pair unique/can I choose my pair's design?
While string&&loop's programs allow for a nearly infinite amount of variable pattern outputs, the production processes we use have tighter restrictions. To meet our manufacturer's minimum order quantity, every edition of socks must consist of at least 300 identical pairs. However, once an edition has been produced, its pattern will be retired and archived so we may pursue newer variations later on.
In order to maintain a self-sustaining business, narrowing the edition size any further is simply not logistically possible at this time.
What is your return policy?
For eligibility, socks must in new, unworn condition and mailed back within 30 days of the receipt of your order. string&&loop does not cover return shipping costs or refund shipping costs for orders that have already shipped.
If you happen to receive the wrong socks, they arrive damaged, or get they lost in transit, please contact Cody and we'll work together to correct the problem.